IMPORTANT INFORMATION – THE FINE PRINT
• Arrival and departure: Rooms are available from 3pm on the day of arrival until no later than 11 am on the day of departure. Please let us know if your arrival will be after 7pm.
• Visits from friends: You are welcome to invite friends to visit you during your stay (on request and based on availability). We charge €20 per person for breakfast and €35-45 per person for the evening menu.
• Half board: If you do not want to use our half board on certain days, we will deduct 20,00 Euro per person. If you have booked only room/breakfast, but eat once or more, we charge between 35,00 -45,00 Euro per menu.
• Please be informed that our rooms are non-smoking. In the event of violation, we will apply a cleaning charge of €200.
• Please let us know in good time if you have any allergies or preferences we should be aware of. Alterations or special requests are charged at €5 per day per person.
Our dinner menu is served exclusively in our castle restaurant where there is a smart dress code to maintain a level of elegance throughout the hotel. Dinner is served between 7pm and 7.30pm. Please let us know if your arrival will be after this time.
• Local taxes: Prices are not inclusive of local tax and this will be added to your bill at the hotel (local tax €2,60 per night per person aged 14 and above).
• Dogs: We are a dog-friendly hotel. Your four-legged friends are welcome here, but for hygiene reasons dogs are not allowed in the swimming pool or dining areas.We can accommodate only a limited number of dogs, and not all rooms are suitable for pets.Therefore, we kindly ask ypu to contact us. Please bring a blanket or basket for your pet: our couches and beds are reserved for human guests only. An additional fee of €20 per day (not including food) applies for room cleaning. We also ask that out of respect for our other guests, dogs are always kept on a lead and all dog waste is properly disposed of. Thank you for your cooperation.
• For single use of our double rooms a surcharge of 50% of the room price applies per day.
• There is a surcharge of 15% for stays shorter than 3 nights.
• Bookings are valid upon written communication from you by letter, fax or email and/or upon written confirmation by us.
• Since 1 January 2023 the limit on cash payments in Italy has been raised to €4,999.99. The following methods of payment are accepted: debit card, credit card, non-transferable cheques, bank transfer.
• Cancellation policy*:
Cancellations are never nice – for guests or hosts. For this reason, we kindly ask you to inform us as soon as possible if you need to cancel your trip. Please be advised that the following charges apply:
- For cancellations up to 61 days prior to arrival there is no cancellation fee
- Between 15 and 60 days prior to arrival we charge 50% of the booking value
- Between 4 and 14 days prior to arrival we charge 80% of the booking value
- For last-minute cancellations with 3 days’ notice or less or for late arrival/early departure, we charge 100% of the total cost per night (meals not consumed cannot be refunded).
* This cancellation policy applies regardless of whether we are able to resell your room to other guests.
• Travel cancellation insurance:
It is hard enough not to be able to start a booked trip against expectations. In order to avoid any financial loss in this context, you should take precautions in time. We therefore recommend the travel cancellation insurance Hotelstorno Plus in cooperation with the Europäische Reiseversicherung AG.
As a special service we offer you to pay the deposit together with the premium of the cancellation protection insurance, simply and securely online.
• Payment: We accept payment by cash or EC Card, all major credit cards (except American Express and Diners). For cash payments (in Euros or Swiss Francs) we grant a discount of 2% on overnight and half board rates.
• Advance payments: If you wish to make an advance payment or bank transfer, our bank details are as follows:
Raiffeisenkasse Tisens IBAN: IT71Z0827358981000302200031
SWIFT/BIC CODE: RZSBIT21145
• All rates and information have been checked attentively, typos, errors and modifications excepted. Rates are valid unless an up-to-date price list appears.
Mandatory information according to EU regulation no. 524/2013 of the European Parliament and Council’s platform for online dispute resolution for consumer disputes (ODR) to the European Commission: http://ec.europa.eu/consumers/odr/